Returns & Refunds

At Heritage Caps
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:

• Unused and unworn
• In the same condition that you received it
• In the original packaging

Items that show signs of wear, damage, or alteration cannot be accepted.

Non-Returnable Items
Certain items cannot be returned, including:

• Final sale items
• Gift cards
• Items marked non-returnable

Return Process

To initiate a return, please contact us at:

📧 heritagcaps@gmail.com

Please include:

• Your order number
• The reason for the return

Once your return is approved, we will provide instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 heritagcaps@gmail.com